Best Employer of 2013 in Indonesia


A Prestigious Recognition by Aon Hewitt

Jakarta, 22 May 2013 – The Ritz-Carlton Jakarta, Mega Kuningan has been recognized as the Best Employer 2013 by Aon Hewitt, as they announced their Best Employer Awards on Tuesday, 21st May 2013 for Indonesia.

As one of Aon Hewitt’s Best Employer of 2013 in Indonesia, The Ritz-Carlton Jakarta, Mega Kuningan embodies the best within the hospitality industry in the country. By embracing the focus of human factors, the hotel is able to emphasize on our cultural development, service excellence and employee empowerment that leads to the employees’ satisfaction. We believe that by taking care of our Ladies and Gentlemen, they then will feel the same responsibility in taking care of our guests. “We want them to see it more than just a job, more like a development stage for their career and personal life. It is important that it also becomes a second home for our Ladies and Gentlemen, and to feel the same comfort as our guests would expect at a Ritz-Carlton hotel”, expressed Mellani Solagratia, Director of Human Resources.

First conducted in 2001, Aon Hewitt’s Best Employer Award is a prominent recognition for any company. Through a vigorous process, Aon Hewitt is able to gain insights as to how a company creates real competitive advantage through their people and what makes a workplace of choice.

This allows them to then identify the best of the best, not for the consumers of these companies, but essentially their employees. At The Ritz-Carlton Jakarta, Mega Kuningan, it’s a matter of trust and positive leadership.

Guidelines are crafted to ensure that guests’ needs are met, at the same time this encourages the staff to do what it takes to reliably care for our guests. The hotel has always placed the needs of our staff, recognized as Ladies and Gentlemen, as well as The Ritz-Carlton culture as priorities which have shown to be effective in both driving financial success and employee satisfaction. It is important that the leaders of our hotel make staffing decisions that will protect the employees’ interest over the long term and at the same time maintaining a sustainable business over time.

To maintain trust, The Ritz-Carlton has created a foundation for leaders to refer to regarding our Ladies and Gentlemen through The Employee Promise. The Ritz-Carlton strongly believes that each of our Ladies and Gentlemen are the most important resource in our service commitment to our guests. The hotel is committed in nurturing and maximizing talent to the benefit of each individual as well as the company by applying the principles of trust, honesty, respect, integrity and commitment. The work environment is also fostered to ensure that diversity is valued at all levels, ensuring that their quality of life is enhanced, individual aspirations are fulfilled and The Ritz-Carlton Mystique is strengthened.